Magical Lapland

"I just wanted to commend Sally Phelan ,who has done a great job of looking after us and our family holidays for the past couple of years – especially tricky as you will be all too painfully aware since the onset of the pandemic. Sally organised a break to Lapland that we have just returned from, postponed from last year and which we thoroughly enjoyed with our 8-year-old son. The constantly changing advice on both travel and testing made the build up to this particular holiday quite a tense one, especially as we had decided that given his age, it was essentially go this year or forget it, so truly a once in a lifetime holiday for us all. In the past couple of weeks, not only did Sally ensure that we were quickly kept up to date (frequently) on the latest changes, but she was also always available at any time when we had queries and concerns (and I mean virtually anytime), especially in the week or so leading up to the departure date. I believe that generally, we are perhaps too slow to recognise the fantastic work and service we receive and equally too quick to stamp our feet when things are not to our liking. Nothing but praise for your business based on the work that Sally does on your behalf, Many thanks," Stayed Tunturi Hotel Gielas Wing, Saariselka, Lapland.