Frequently Asked Questions

Got questions about your holiday booking? Check our FAQs for quick answers on payments, cancellations, changes, and more. We're here to make your travel easy.

If you have booked your travel arrangements through one of our Personal Travel Experts then please contact them to discuss your holiday booking.

If you have booked through our Ramsbottom shop then please call 01706 770150 or email: shop@designertravel.co.uk.

In case of any EMERGENCIES please contact your Personal Travel Expert or their nominated contact.

If you are currently abroad and have a issue please speak to your Rep in resort or the hotel reception in the first instance to try and let them resolve the issue for you.
If your issue is still not resolved then please contact your Designer Travel expert.

Please visit our experts page on our website for individual contact details . Please use the link below

Once you have made a booking, you should receive a confirmation email with the details of your trip. If you do not receive this, contact your travel expert to verify your booking.

At the time of booking, you will need to pay either a deposit or the full amount for your booking. If you have paid a deposit, the remaining balance must be paid by the due date specified in your Designer Travel Confirmation.

You can make payments via BAC's, credit card, or debit card. Direct debit options are also available and can be arranged during the booking process.

If you wish to pay by BACS Transfer - please ensure you use your booking HAY-Reference and send to account details below:

BANK PAYMENTS
Sort Code 20-85-59
Account -70454818

Once paid please contact your Personal Travel Expert to let them know .

Direct Debit payments will be taken from your bank account on the designated dates which will have been emailed to you on the direct debit mandate

Balance due dates are shown on your Designer Travel booking confirmation .

All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by post or email. These will usually be sent with 10-14 days prior to travel.
Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. You must pay any charges made by suppliers if tickets or other documents need to be reissued.

TRANSFER pick up times if these are not stated on your travel documents you will normally be notified within 24 hours of pick up via text or email. Contact details will be on your documentation

We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports
19.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. You can obtain further information about passport and visa requirements by logging onto https://www.gov.uk/browse/citizenship/passports We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office website. If you would like more information about a specific country or resort area log on to https://www.gov.uk/foreign-travel-advice

From 12 October 2025, the EU will start using the Entry/Exit System (EES). This means passport stamps will be replaced by a digital record of your travel in and out of the Schengen area.

Your entry and exit will be recorded electronically rather than stamped in your passport.

Your biometric data, including a photo and fingerprints, will be collected during your first trip under the new system.

Your information will be kept safe and should help make future border crossings faster.

No advance registration or application is required. You may travel as usual.

They may ask to take a photo and four fingerprints.

Children under 12 will only be photographed.

You may also be asked a few basic questions about your trip, such as whether you have a return ticket.

These checks usually take just a few minutes, but it’s a good idea to allow extra time in case there are lines.

Possibly. During the six-month rollout period, some countries may still stamp passports while transitioning to the new system.

It could. Each country is introducing the new system in its own way, so wait times and procedures might be different depending on where you cross. Some borders will have self-service kiosks, while others will have staff checking documents.

Arrive early at the airport or border.

Bring water and snacks in case of delays.

Follow instructions from border staff or your travel provider.

Visit the UK Government website or the official EU EES site for updates and details.

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. Please contact your Personal Travel Expert to discuss your options. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
Except where we act as package organiser (see “Where we are package organiser” below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Yes, travel insurance is highly recommended. It can cover unexpected events such as trip cancellations, medical emergencies, lost luggage, and more.
Check the policy details to ensure it meets your needs.
Please ask your Personal Travel Expert if you need a quote for insurance.